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Return & Refund

FAQ

For any questions and concerns not answered below, please contact us at info@jemmila.com

Q: Can I return a product that I've purchased?
A: You may return your purchased items to us within 14 days from the delivery date.

Q: How and where do I return a product?
A: If you are considering returning an item, you will need to contact us first by sending an email to info@jemmila.com  

We will provide address and all details to your email after reaching out to us.

Please return the purchased product in the same condition as it was at the time it was received: the product must be unused and have no stains, no odors and no damage. Please leave all labels attached. We will not be refunding any products that we receive in a damaged condition.

Q: Can I return a package through any other post service aside from DHL?
A: Yes. However we must ask you make sure that the product is securely packaged, and to choose a shipping service that provides you with a tracking number that you must forward to us at info@jemmila.com .Please have the return item marked as returning goods and sent to the address we provide to you in the email.

Please remember that Jemmila will not take responsibility for any items sent in through alternative shipping providers.

Q: Who will pay for the shipping fees of a returned order?
A: The customer will be responsible for paying the shipping costs of a returning item. Shipping costs are non-refundable. The shipping cost will be deducted from the refund amount.

Q: Who will pay for the custom fees for a returning item?
A: Jemmila is not responsible and will not pay for, refund or compensate any custom fees. As custom fees vary from country to country, we recommend consulting your country's customs office for more information.

Q: How soon will you process my returns?
A: Your returns will be processed approximately within 48 hours from the moment Jemmila receives the returned package.

Q: How soon will I receive the refund?
A: The refund will be processed in a matter of days after confirming the quality of the returned product. 

Q: I haven't received my refund yet - what is going on?
A: If you have not received a refund yet, we ask you to email us at info@jemmila.com

Q: Can I return items that were on sale?
A: Only regularly priced items may be refunded.

Q: Can I exchange an item?
A: We only allow exchanges in cases when the customer receives an item that was already damaged at the time it was received by the customer. If you need to exchange it for the same item, send us an email at info@jemmila.com